Recent Posts

We are Cleaning Experts

3/26/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, SERVPRO of Bartlett / Cordova / East Memphis adheres to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today SERVPRO of Bartlett / Cordova / East Memphis, 901-382-0900

What Happens When I Have Water Damage?

3/16/2020 (Permalink)

Nobody likes the unexpected – it can be scary and overwhelming and worst case, time and cost-consuming. That’s why we here at SERVPRO of Bartlett / Cordova / East Memphis and SERVPRO of Germantown / Collierville try and ease the blow of the unexpected. We are a team of highly trained individuals with specialized equipment, tools, and skills needed to make sure that your water damage is taken care of properly and swiftly. 

What can you expect when you give us a call then?

One of our ladies in the office will first take your call; we’ll take your name, number, and address down and then ask detailed questions so we know exactly what your situation looks like. As soon as we hang up the phone with you, we are dispatching a team out to your home and business so they can be on site as soon as possible. You will also be assigned an admin within the office to take care of your job – they will give you updates, and work with your insurance provider. 

Once we get to your home, we will extract any standing water that needs to be extracted using either a hand held extractor or an extractor that we can ride on. We will then place fans and dehumidifiers to help with the drying process. 

The next few days we will continue to monitor the drying process and we will drill holes and pull baseboards if necessary. 

If you find yourself with an unexpected water loss give us a call at (901) 382-0900!

How can SERVPRO Help with Biohazard Concerns

3/4/2020 (Permalink)

SERVPRO of Montgomery County does more than just fire and water restoration.  Our professionals can also help you with Biohazard, Vandalism and Crime Scene Cleanup.

Bloodborne pathogens can be scary. Bodily fluids, tissues and other potentially risky substances can be removed and disposed of properly by our technicians who are trained in proper biohazard removal.

Crime scene residue can be overwhelming. Once law enforcement is finished with the area, let our professional technicians come in and deal with the fingerprint powder, evidence-gathering chemicals and residues from tear gas or pepper spray.  

Arson and vandalism can leave a home or business owner feeling vulnerable, violated and unsafe.  Let SERVPRO of Bartlett/Cordova/ East Memphis take care of the aftermath. Our team can remove spray paint, clean up broken glass and clean up after a fire.

We are always “Here to Help” in any situation you might encounter. We pride ourselves in being a bright spot in a bad situation. Should you ever need our services, you can call our office anytime. 901.382.0900

Overcoming Soot Damage

2/7/2020 (Permalink)

Team SERVPRO Has the Experience to Eliminate Many Different Types of Soot Residues Remaining in Your Home After a Fire

Your Memphis home was not intended to stop fires before they spread to other areas of the house. In fact, most of the materials used for the construction of your home have the ability to catch fire and help it to spread throughout the structure. Unfortunately, this can spread the effects of this blaze all throughout your property and cause a lot of work for the professional restoration team that you choose to help clean up this mess. 
 
Working to clean up the mess after the incident is over is no easy task, either. Most often the substantial effects that stand out are smoke and soot damages. These are common versions of fire damage in homes, and they can often prove to be challenging to remove without the right equipment. 
 
Fortunately, our SERVPRO professionals have the tools and expertise to help you through often widespread soot damages throughout your household. While the most concentrated of this effect can get found around the fires originating point where it burned the longest, this is not always the case. This matted debris and film from the combustion leaves a dark, often black residue on surfaces, furniture, flooring, and other materials. 
 
Removing this residue requires multiple approaches. For wall surfaces, scrubbing with wet and dry sponges can often remove the bulk of the present film. Confined spaces like ductwork require high powered vacuums to get used instead. 
 
Smoke damage often presents itself in the form of a harsh odor lingering in fabrics, carpeting and open spaces throughout affected areas of your house. Removal of this odor typically requires thermal fogging, a process that releases an unscented chemical compound into the environment and contents of the room to break apart odor molecules and leave no discernable scent behind. 
 
There is very little that most homeowners can do alone to bring their homes back from the harmful effects of a fire. When you face these kinds of damages, seek out the professionals we employ at SERVPRO. We can respond quickly and get your home back to preloss conditions as soon as possible. Give us a call 24/7 at (901) 382-0900

Common Water Issues for Businesses

1/13/2020 (Permalink)

Commercial Water Damage Water Damage Picture

For a commercial property owner, unexpected water problems can be a big issue. Fortunately, a water damage professional can help you assess, clean, and repair damages from any flooding or leaks you may have. Here are a few of the most common water problems a business may face from leaking pipes to foundation cracks.

1. Pipe Breaks

A pipe break can occur in a number of ways. Over time, the pipe can age and loosen in its fittings, or extensive use can lead to pinhole leaks. Extreme heat or cold can also affect a pipe’s integrity. A blocked pipe can lead to pressure buildup and eventually burst.

2. Plumbing Backup

Blocked plumbing can even lead to a toilet backup or sink overflow. When a pipe is blocked, water can take the shortest path out regardless of its intended flow path. Blockages can occur from a number of things, including the buildup of water minerals over time inside a pipe or someone pouring a solidifying material, such as plaster or grease, down a drain.

3. Weather

Extreme weather conditions can also lead to leaking pipes. Cold temperatures can cause the water in pipes to freeze and expand. The expansion puts pressure on the pipe and can create a crack or even cause it to burst altogether. If you know cold weather is coming, you can check with a local professional about what preventive measures to take.

4. Foundation Cracks

Foundation cracks can also become a problem leading to water damage. Water can seep through any cracks and pool, leading to further issues such as mold. Any cracks should be investigated and assessed as soon as possible to determine the best course of action.

Water damage can happen to a commercial property. Fortunately, a professional can fix the damage caused by leaking pipes, foundation cracks, backed up toilet, or weather, and help you repair your property.

Sprinkler Water Damage

1/13/2020 (Permalink)

Sprinkler Busted Sprinkler

A fire in a commercial business or a property managed real estate complex can be devastating, but when you add in the additional damages from the sprinkler systems kicking on, the commercial damages are enormous. Businesses and apartment complexes cannot afford to close for a day; it affects the lives of many different individuals. SERVPRO of East Memphis offers 24/7 commercial damage services to get commercial businesses back on their feet in as little time as possible.

Using SERVPRO of East Memphis commercial services is like a one stop shop. Continuing with the example, if a fire burns through a commercial business and the sprinkler system turns on, there are going to be both fire and water damages. SERVPRO’s commercial services are an umbrella term that extends our normal services into a commercial setting. SERVPRO is able to simultaneously treat fire and water damages. Our commercial services reduce the cost that businesses pay because they do not need to look for multiple companies. The other additional benefit to SERVPRO is that they are essentially a liaison between insurance companies and clients.

Unfortunately, disasters are not preventable, but companies like SERVPRO are there to make it “Like it never even happened,” with their residential and commercial services. For questions regarding SERVPRO of East Memphis’ commercial services, contact the office at 901.382.0900, visit the website, or message them on Facebook!

How to Restore Your Home After A Pipe Bursts

12/11/2019 (Permalink)

Opening windows and doors to the outside will help to circulate the air and to air out the house

How to Restore Your Home After A Pipe Bursts

One thing runs through your mind when you have a pipe break in your home—panic. All of this water could cause a lot of destruction in a short amount of time. How do you stop the water? How are you going to remove all the water? What about damage to your home and the possessions that occupy it? The first step is to turn off the water supply. Next, it’s important to act immediately so as to incur as little damage as possible.

1. Circulate the Air and Air Out the House

Opening windows and doors to the outside will help to circulate the air and to air out the house. Ideally, the air outside will be warmer than the humid air inside the house. Turn on all fans so that the humid air can be blown outside.

2. Remove Standing Water

A pipe break means that you’ll have standing water in your home. A wet/dry vacuum is a safe and very effective method of removing standing water quickly. If you don’t have one, use a mop and some towels to soak up the water.

3. Dehumidify

Air conditioners are designed to remove moisture from the air, so your HVAC system can assist in the drying process. Dehumidifiers work best in an enclosed area, so at this point, you’ll want to close all windows and doors that lead to the outside. Also, close doors to the rooms that have a running dehumidifier. Regularly check and empty the water tanks.

4. Remove/Discard Affected Items

Mold can start growing within 24 hours of water exposure, so it’s important to start removing water-damaged items immediately. Water-logged carpet can be a particularly big problem, as water can easily soak through to the padding and even to the subfloor. This can cause not only mold growth but also structural damage if not properly handled.
After a pipe break in your home in Cordova, TN, you may feel inept performing the complete restoration process. Then, it’s time to hire water damage cleanup professionals.

5 Steps of the Restoration Process

11/27/2019 (Permalink)

Kitchen fire damage can happen anytime.

When you think of fire restoration, you probably think of the end result of fire damage cleanup, when everything that was destroyed gets rebuilt. Before they can rebuild, however, fire damage experts in Memphis, TN, have to do a lot of cleanup and damage repair. There are several steps of mitigation that technicians have to work through in order to get to the final stage of restoration.

1. Assessment


Before technicians do anything, they have to see how bad the damage is. Therefore, the first thing they will do when they arrive is assess the damage to your home. They know they will likely need to contend with fire, water, soot and smoke damage.

2. Water Damage Repair


Firefighters usually have to use a lot of water to extinguish the flames. Unfortunately, this means your home probably has a lot of water damage. Excess water must be extracted, and the affected area needs to be dried.

3. Smoke and Soot Damage Repair


Smoke and soot get everywhere during a fire. Before fire restoration can take place, all of it has to be removed out of every crack and crevice.

4. General Cleaning


After the major issues have been tackled, there is probably still some minor damage cleaning that needs to be done before the structure can be rebuilt. Any materials that are damaged or have sustained secondary damage must be repaired or removed. All surfaces must be disinfected to get rid of bacteria or other microbes.

5. Restoration


Finally, after everything is cleaned, restoration specialists can begin to rebuild your home. They not only replace the parts of the structure that were not salvageable but also make sure the rebuild matches the remaining structure so that the final outcome looks "Like it never even happened."

Technicians have to do a lot of work to restore your home after a fire. Fire restoration is merely the final step of the process of making your home livable again.

3 Tips for Removing Mold Damage from Household Items

11/27/2019 (Permalink)

If you experience mold damage in your home, give the professionals a call

If your Memphis, TN, home has experienced flooding, you may be looking at the possibility of having to do a mold cleaning for some of your household items. Planning this process may seem like a daunting task. Fortunately, there are a few steps you can take to help make cleaning your items easier.


1. Sort Items by Type


If you find mold damage in your home your first step should be to contact a professional for cleanup. Afterwards, you can begin the process of going over any items you may wish to save. It's important to sort through these items as those with extensive damage may need to be removed permanently. Other items should be sorted by type such as cloth, wood or other materials.


2. Use the Appropriate Cleaning Method


Because the appropriate mold cleaning method for each item will vary depending on the items type of material, it's best to contact a professional for cleaning. Mold killing upholstery cleaners or detergents may be used on cloth items, while a wipe-on solution may be suitable for disinfecting solid items such as desks or cabinetry.


3. Contact a Professional


If you experience mold damage to your household items it's best to contact a local mold remediation service as quickly as possible. These professionals will not only be able to tell you if the items in question are salvageable, but they should be able to remove the mold from your home and recommend mitigation steps for the future. If an item can be saved these professionals will also be able to recommend the best method to do so.


When beginning the mold cleaning process for your home it’s important to remember that different cleaning methods will be required for different item types. It’s also important to contact a professional for help and listen to any recommendations they may give for future mitigation.

4 Steps for Drying Out Your Crawl Space

11/14/2019 (Permalink)

Workman with protective suit crawling under house from crawlspace

4 Steps for Drying Out Your Crawl Space

A heavy storm can do a lot of damage to your home in Bartlett, TN, and flooding doesn't always happen in the most obvious places. If you find standing water in your crawl space after a rainstorm, you may need the help of water restoration specialists to dry it out. These certified technicians have the right equipment and experience to remove the water and make sure no residual damage lingers. Here are the steps they take to do so.

1. Extraction

You may have a well-maintained sump pump in your crawl space, but an industrial pump on a truck mount can get the water out faster. Once technicians arrive and assess the situation, they will probably want to remove the excess water immediately. The sooner it is extracted, the less damage it can do to your house.

2. Debris Removal

When your crawl space flooded, it is likely that debris washed in with the storm water. Other items already in the space may have been submerged. Experts can use a trash pump to remove everything from the area.

3. Cleanup

The extent of the cleanup process depends mostly on how much water flooded the crawl space and how long it was sitting there. Technicians may have to use special equipment to remove water-damaged materials. Then the contaminated area must be thoroughly disinfected to get rid of any bacteria that came in with the stormwater.

4. Drying

After the space is clean, technicians must make sure no excess moisture remains. The drying process can help keep secondary damage such as mold growth from occurring. Only after the space is completely dry can any necessary rebuilding take place.
It may seem simple to remove water from your crawl space with only your sump pump. If you want to ensure that you avoid further damage, though, it's best to entrust the process to professionals with the experience and equipment to handle it.